Shipping policy

SHIPPING POLICY

Last updated: 1 August 2026

Thank you for shopping with BLUE &WHITE HOMEFASHION. This Shipping Policy explains how delivery works for orders placed through our online store.

DELIVERY DESTINATIONS

The delivery destinations currently available for an order are shown at checkout. If a delivery option is not available for your address, please contact us before placing the order so that we can check whether another arrangement is possible.

SHIPPING CHARGES

Available shipping methods and charges are calculated and displayed at checkout before payment. Charges may vary according to the delivery address, parcel size, weight, product type and selected delivery service.

ORDER PROCESSING

We aim to prepare confirmed orders as soon as reasonably practicable. Processing may take longer during public holidays, promotional periods, unusually busy periods or when an order requires additional checking or special protective packing.

If an item becomes unavailable after an order is placed, we will contact the customer using the details supplied with the order and explain the available options.

DELIVERY ESTIMATES

Any delivery timeframe displayed by us or a delivery provider is an estimate unless expressly agreed otherwise. Weather, carrier disruption, rural delivery, customs procedures and other circumstances outside our reasonable control can affect delivery.

Nothing in this policy limits any rights a customer may have under the New Zealand Consumer Guarantees Act 1993, including rights relating to delivery within an agreed or reasonable time.

TRACKING

Where tracking is available, tracking details will be sent to the email address or contact details supplied with the order. Tracking information can take time to update after collection by the delivery provider.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been packed or handed to the delivery provider.

FRAGILE PRODUCTS AND DELIVERY DAMAGE

Many of our products are porcelain or otherwise fragile and are packed with protective materials. Please inspect the parcel promptly after delivery.

If an item arrives damaged or appears to have been damaged in transit, contact us as soon as possible at frankliaonz@gmail.com. Please include:

• Your order number
• Clear photographs of the damaged item
• Photographs of the outer carton
• Photographs of the internal packaging
• A short description of the problem

Please keep the damaged item and all packaging until we have reviewed the claim and advised the next step. Asking for prompt notice and photographs does not limit a customer’s rights under applicable consumer law.

DELAYED OR MISSING PARCELS

If tracking has not updated for an unusual period, or a parcel is marked as delivered but cannot be located, please check the delivery address and surrounding delivery area and contact us. We will work with the delivery provider and the customer to investigate.

INTERNATIONAL ORDERS

For international delivery, the recipient may be responsible for customs duties, import taxes, clearance charges or local fees imposed by the destination country. These charges are not included in our product price or shipping charge unless expressly stated at checkout.

Customers are responsible for checking whether products can lawfully be imported into their destination country.

CONTACT US

Franklin Produce Limited trading as BLUE &WHITE HOMEFASHION
350 Great South Road
Otahuhu, Auckland 1062
New Zealand

Email: frankliaonz@gmail.com