Frequently Asked Questions

Everything you need to know about Blue & White Homefashion, our porcelain craftsmanship, shipping, product care and customer service. If you can't find the answer you're looking for, please feel free to contact us.

1. What is the Rooster Bowl Museum?

The Rooster Bowl Museum celebrates one of the world's most iconic porcelain bowls. Discover its history, craftsmanship, cultural significance, and why generations of families around the world have treasured the Rooster Bowl for decades.

2. Are your porcelain products microwave and dishwasher safe?

Yes. All Blue & White Homefashion porcelain products are microwave safe and dishwasher safe, making them perfect for everyday use.

3. Are your products food safe?

Absolutely. Our porcelain is manufactured using high-temperature underglaze decoration and is safe for direct food contact.

4. Where are your porcelain products made?

Our porcelain is handcrafted in Guangdong, China, a region renowned for its rich ceramic heritage and generations of skilled artisans.

5. What makes Blue & White Homefashion different?

Blue & White Homefashion combines timeless porcelain craftsmanship, meaningful cultural stories, and carefully selected homeware inspired by tradition and everyday living. We believe every piece should bring beauty, warmth, and lasting value to your home.

6. Do you ship internationally?

Yes. We ship throughout New Zealand and to many international destinations. Available shipping options and delivery times are displayed during checkout.

7. How long will my order take?

Orders are usually processed within 1–2 business days. Delivery times vary depending on your location and the shipping method selected.

8. What if my order arrives damaged?

We carefully pack every order. If your item arrives damaged, please contact us within 48 hours and include photos of both the product and the packaging. We will arrange a replacement or refund as quickly as possible.

9. Can I return or exchange my purchase?

Yes. If you are not completely satisfied with your purchase, please refer to our Return Policy or contact our customer service team. We are committed to providing the best possible shopping experience.

10. How can I contact Blue & White Homefashion?

You can contact us through our Contact Us page or by email. Our team aims to respond to all enquiries within one business day and is always happy to assist you.